Frequently asked questions
General Terms & Conditions
Upon choosing your tour date and time and payment is made by PayPal you will receive a receipt and a vaucher confirmation for your excursion. Please present printed vaucher (or pdf version on your smartphone) to guide at the beginning of the tour.
100% refund* if cancelled 7 days in advance
70% refund* if cancelled 48 hours in advance
50% refund* if cancelled 24 hours in advance
no refund if tour is cancelled within last 24 hours or if the guest does not show up on the tour date
* there will be a 5% booking and card processing fee deducted from your refund amount
- Cancellation procedure
To cancel the tour please send us an e-mail to [email protected] with copy of your vaucher if possible.
Price doesn't include travel insurance and we take no responsibility for personal injuries or loss of personal belongings.
- Weather conditions
Tour will not be cancelled due to bad weather conditions and money will not be refunded. If it is possible, a tour might be rescheduled for next day in agreement with Doria ltd. travel agency.
- Is it possible to book a private tour?
Sure, feel free to fill the contact form at the bottom of the page here
- Is tour wheelchair accessible
Since there are more then 300 stairs to climb and total walk of 1,5-3 km (depending on a tour) tour is not wheelchair accessible. Wheelchair accessible custom tours are available as private tours (email us for details).
Covid-19 important info
ALL GUIDES WILL MONITOR THEIR BODY TEMPERATURE DAILY. Should they show any sign of illness, sore throat or temperature prior to the tour, a new guide will be appointed to the tour
Security & Privacy
- PayPal payment
We require full or partial payment by PayPal and our agency representative will send you PayPal payment request.
The PayPal system is highly secure as it uses industry-leading technology (such as SSL) to keep your information safe and automatically encrypts your confidential information in transit from your computer to using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Personal data
All information submitted during inquiry or booking process through our website by our guests will be used just to provide services you have requested and to ask you for a feedback about quality of our services that will help us provide even better excursions in the future.
Personal data will not be disclosed to 3rd parties except when we are officially asked by tax, law and safety institutions.
Our tours are in no way official HBO GOT tours, and are not in any way connected with HBO, but as far as we know, there is no official HBO tours anywhere in the World (and we have visited and taken tours on most GOT locations around the World). But we love to say: who cares if it is not official?! It is officially the best as we see it, so join us and enjoy!